chaterimo — Автоматизация поддержки клиентов с использованием ИИ

--- name: chaterimo description: AI Customer Service for Shopify & E-commerce - Query conversations, analyze chatbot performance, and manage your Chaterimo AI assistant emoji: 🛒 homepage: https://www.chaterimo.com tags: - shopify - ecommerce - customer-service - chatbot - ai-assistant - conversations - analytics - support - shoptet - upgates metadata: clawdis: primaryEnv: CHATERIMO_API_KEY requires: env: - CHATERIMO_API_KEY config: requiredEnv: - name: CHATERIMO_API_KEY description: Your Chaterimo API key. Generate at https://www.chaterimo.com/account/api-keys/ --- # Chaterimo - AI Customer Service for Shopify & E-commerce Connect your Chaterimo AI chatbot to OpenClaw. Query customer conversations, analyze chatbot performance, and get insights from your e-commerce store's customer service data. ## What is Chaterimo? Chaterimo is an AI-powered customer service platform that integrates with **Shopify**, **Shoptet**, **Upgates**, and **eshop-rychle.cz** e-commerce platforms. It provides 24/7 automated customer support powered by leading LLM models: **ChatGPT**, **Claude**, **Gemini**, and **Grok**. You can use Chaterimo with your own API keys (BYOK - Bring Your Own Key) or choose a custom plan with included AI credits. 📖 **Learn more:** [How to connect Chaterimo with Shopify](https://www.chaterimo.com/en/blog/shopify-ai-customer-service/) ## What can this skill do? ### List Your Chatbots > "Show me all my chatbots" Returns all chatbots configured for your store with their AI model settings and status. ### Browse Conversations > "Show me conversations from last week" > "List conversations from my Shopify store" View customer service conversations with filters by date and platform. All customer PII is automatically stripped for privacy. ### Read Conversation Transcripts > "Show me conversation #123" > "What did customers ask about yesterday?" Get full conversations with messages between customers and your AI chatbot. All personally identifiable information is automatically redacted. ## Setup 1. Sign up at [chaterimo.com](https://www.chaterimo.com) 2. Connect your e-commerce platform (Shopify, Shoptet, Upgates, or eshop-rychle.cz) 3. Go to **API Keys** in your dashboard 4. Click **Create API Key** and copy the key 5. Set the environment variable: ``` CHATERIMO_API_KEY=cha_your_key_here ``` ## API Endpoints | Endpoint | Description | |----------|-------------| | `GET /api/v1/chatbots/` | List all chatbots (returns chatbot IDs) | | `GET /api/v1/chatbots/{chatbot_id}/` | Get chatbot details | | `GET /api/v1/chatbots/{chatbot_id}/conversations/` | List conversations (returns conversation IDs) | | `GET /api/v1/conversations/{conversation_id}/` | Get full conversation with messages | Your organisation is determined automatically from your API key - no need to specify it. ## Privacy & Data Security ### PII Redaction All conversation data returned by the API has personally identifiable information (PII) automatically stripped to protect customer privacy: | Data Type | Example | Redacted As | |-----------|---------|-------------| | Email addresses | `john@example.com` | `[EMAIL]` | | Phone numbers | `+1-555-123-4567` | `[PHONE]` | This ensures you can analyze conversation patterns and chatbot performance without exposing sensitive customer data. ### API Key Security - **Hashed storage**: API keys are stored as SHA256 hashes - we never store your raw key in plain text - **One-time display**: Your full API key is shown only once at creation - copy it immediately - **Instant revocation**: Revoke compromised keys immediately from your dashboard - **Scoped access**: Keys are scoped to specific permissions (read-only by default) ### Infrastructure Security - **Rate limiting**: 60 requests/minute per API key to prevent abuse - **Audit logging**: All API calls are logged with timestamps, endpoints, and response codes - **Tenant isolation**: API keys can only access data from their own organisation - **HTTPS only**: All API traffic is encrypted in transit ## Supported Platforms - **Shopify** - Full integration with product sync ([Setup guide](https://www.chaterimo.com/en/blog/shopify-ai-customer-service/)) - **Shoptet** - Czech e-commerce platform integration - **Upgates** - Full API integration - **eshop-rychle.cz** - Czech e-commerce platform ## Supported AI Models Chaterimo supports multiple LLM providers via BYOK (Bring Your Own Key) or custom plans. We regularly update to include the latest models from each provider: - **OpenAI** - ChatGPT (latest GPT models) - **Anthropic** - Claude (latest Claude models) - **Google** - Gemini (latest Gemini models) - **xAI** - Grok (latest Grok models) ## Coming Soon (Phase 2+) - Analytics & metrics dashboard - Unanswered questions detection - Product search - Knowledge base management - Chatbot configuration via API ## Support - Website: [chaterimo.com](https://www.chaterimo.com) - Shopify Guide: [How to connect Chaterimo with Shopify](https://www.chaterimo.com/en/blog/shopify-ai-customer-service/) ## Example Usage ``` User: Show me my chatbots Assistant: You have 2 chatbots configured: 1. **Main Store Support** (GPT-4) - Language: English - Status: Active 2. **Czech Support** (Claude) - Language: Czech - Status: Active User: Show me recent conversations from Main Store Support Assistant: Here are the last 5 conversations: 1. Session #abc123 - 12 messages - Feb 4, 2026 2. Session #def456 - 8 messages - Feb 4, 2026 3. Session #ghi789 - 3 messages - Feb 3, 2026 ... ```